As well as our open courses, CsCx can deliver training in any venue that is convenient to your business - in your workplace, at a hotel or conference centre, or even desk-side for one to one training and coaching.
Based in Swindon, CsCx is well placed to deliver training and consultancy throughout southern England and the Midlands (including the M4 and M5 corridors) but we're always happy to receive enquiries from anywhere in the UK.
- In-house CsCx Introduction to Memorable Customer Service - no experience required. This course is especially suitable for new team members. It includes core customer service skills as well as a focus on delivering 'quality service quickly' whilst ensuring a memorable, customer retaining experience. As it's based on real experience (not just a textbook) delegates can discuss their own challenges and get practical advice too. A one day course (5-6 hours). Interactive workshop style. Suitable for 6-12 delegates. Certificate of attendance. Contact us now
- In-house CsCx Memorable Customer Service - as above but with a different emphasis, especially suitable for existing staff of varying levels of experience who already have the core customer service skills. You will learn how to deliver a memorable, customer-retaining experience which will turn your customers into sales people for your company. You're welcome to bring along your own examples (good or bad) and any templates you use. A one day course (5-6 hours). Interactive workshop style. Suitable for 8 -16 delegates. Certficate of attendance. Contact us now
- In-house Customised courses - let CsCx build a course that exactly fits the needs of your customer-facing staff or IR Service Desk team. This can help address issues you have identified or current practices that you would like to improve. Ideal as part of a business transformation programme or when you're increasing customer focus. Talk to us today!
- Business Support/Advice popup events - Ideally suited to managed/serviced offices and business parks, giving your resident businesses affordable, convenient access to specialist help and training. Let CsCx organise a variable business advice and support package for you - we can arrange workshops, clinics and seminars covering a wide range including customer service and sales training, HR advice, credit control/debt collection help, coaching, mentoring, well-being sessions and much more. We can deliver as a one day event or as a programme spread over a number of weeks - let's talk!
Contact us today to discuss how we can help your customers enjoy an even better, more memorable, experience!